November 1, 2012 Leave a comment
eXelate Clients and Partners Worldwide:
I hope you are all safe and sound.
After the safety of our employees, our clients are always our first priority. Rest assured, due to the diligent work of the eXelate Team, both our partners on the data buying and data sales sides have experienced only minimal service interruptions.
And, we are happy to say that as of last night, we are 100% fully operational. Data ingestion and delivery is at full capacity and all client interfaces are functional. Our tech and client service teams across the globe did a stellar job in keeping things humming.
However, because our NYC HQ is still without power and phone service, the best way to reach anyone on the eXelate team is via email; we will do our best to respond as soon as possible. We expect to be back in the office and up to full speed on Monday. In the meantime, we appreciate your patience and consideration as our team works to continue to provide impeccable service under trying conditions.
If there is anything we can help with over the next few days, from data service questions to a place to “plug in” once we get power, please do not hesitate to contact your client services rep or me directly at firstname.lastname@example.org.
As always, we truly appreciate your partnership and look forward to continuing to grow our relationship in the coming months.
Best regards and here’s to a speedy recovery,